this is more than a hello kitty birthday cake.it is a monument to great customer service.
my brother pj and i were picking up a cake for his eldest daughter's birthday gathering with her cousins this weekend.
unfortunately, a custom cake like the one his girl wanted required 24 hours notice.
well ... while we were contemplating buying the pieces and cobbling one together ourselves, a friend of the cake decorator visiting the counter at this west palm beach publix supermarket more or less goaded her into creating it by remarking how simple it would be to create it.
the decorator's friend was charming and helped run a family chain of sub shops. she hoped to start her own cake business.
all this i learned while she chatted up her buddy behind the counter.
in minutes, despite company policy, she put together a lovely confection that i hope would be a hit with pj's daughter and her cousins.
(actually, our whole experience at that publix was very nice. the cashier was chatty and kind and helpful in helping us not to damage the cake. she was most relieved the thanksgiving food rush was over.)
so thank you, "b" and your friend and colleagues at the publix. you really did make our shopping a pleasure.


